Alaska USA Federal Credit Union

Reviews

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  My husband and I got a car loan from Alaska USA FCU. Both of our names are on the loan. Both of us were required to submit our SSN to run credit reports. They ran credit checks on both of us. Arbitrarily, the car dealer put my husband's name first, which is what happens 99% of the time. When I got home I tried to create an account online to manage my account I was told that I had to go into the bank or send a snail mail letter to get access. I drove roughly 40 miles to the nearest branch, paperwork in hand along with required ID. After waiting in line for 20 minutes I reached a teller who took my ID and paperwork and told me that she could not grant me access online access without my husband's permission. I would have to come back with him. I was gobsmacked. I told her that I live far away and she said they have a new branch that is 28 miles from our house. So, I had unwittingly engaged with a vendor stuck in the 1950s. I then asked if I could pay the bill and handed over my debit card. The teller then informed me that they charged fees for that service. You have GOT to be kidding me. I promptly left the branch. I was really upset and tweeted about it, tagging Alaska USA FCU. They told me that it was to "protect the lead borrower so he could be in control over who has access". Were I just an authorized user I could understand, but I am not. MY CREDIT REPORT IS ATTACHED TO THAT LOAN TOO!!!! We are equally responsible for paying on time and in full. This credit union is horrible. I will be refinancing as soon as possible.
  By Erin Brinker, December 26, 2017

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